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First Tech Routing #321180379

Manage Cards.

Take wherever you charge.

  • Need to temporarily lock your card?
  • Order a replacement card?
  • Want to check your rewards balance and see if you have enough points for that trip to Palm Springs?

Now you can do all that and more in the Mobile App or Online Banking. Just look for the new Manage Cards widget.

A person at the airport looking down at their phone
A person at the airport looking down at their phone

Frequently asked questions

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We know getting your new card in the mail can feel as exciting as pay day. We also know you would like to activate it right away. Now you can do it in couple clicks from your phone!

 

Step-by-step guide:

Online Banking

Mobile Banking

All eligible First Tech credit cards, except for business cards.

Right away. Once you complete the simple steps for activation, you'll receive a success message. From there, you can begin using your card and taking advantage of the other Manage Cards widget features.

Please call us immediately at 855.855.8805.

Did you misplace your card? Worried about unauthorized transactions? It takes two clicks to lock your First Tech card to stop future transactions. Found your card two hours later under the car seat? No problem. Unlocking it is just as easy. 

Step-by-step guide:

Online Banking

Mobile Banking

All First Tech debit and credit cards are eligible, except for business cards.

Within minutes, you'll see the card appear locked. Locking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments and refunds to post to your account.

Once your card is unlocked, you may resume transactions and payments.

No, please dispute the transaction in Online Banking, and then we will block the card and send you a new card. We recommend you lock your card for temporary misplacement. If you suspect fraudulent charges or you’re certain you’ve lost your card, please proceed to the “Replace Card” feature.

No, the card will show up in the mobile wallet, but authorizations will be declined.

Traveling to across state? Or to another country? Give us a heads-up, so we don’t block your travel purchases. During those travel dates, we will keep an eye on your card but won’t deny any transactions coming from your travel location.

Step-by-step guide:

Online Banking

Mobile Banking

All eligible First Tech debit and credit cards, except for business credit cards.

We will send you an email to the email address we have on file shortly after receiving the request.

You may only create one active travel notification at a time per card. If you place a second travel notification it will overwrite the previous one. Should you need to submit multiple travel notifications please send us a secure message.

You can submit a travel notification for a trip for up to two months in duration. If there is a short (a day or two) return period before going to a new location, we recommend grouping it all as one trip.

Note: Only one Travel Notification can be placed. Any subsequent Travel Notifications placed before the first one has completed will overwrite any existing notifications. If you have any questions or concerns, please send us a secure message.

Please send us a secure message if you need to modify or cancel a travel alert.

Yes, anytime you travel outside your normal day-to-day living area a Travel Notification is recommended.

No, it isn’t too late. Go ahead and submit it with today’s date as your start date.

Call our Contact Experience Center team at 855.855.8805, or internationally, call 503.644.4034. (This number accepts collect calls.)

Consolidate all your credit card and loan payments to one place where they can be managed. Submit a request in Online or Mobile Banking to transfer your balance over to First Tech, and our lower APR and zero balance transfer fee will save you money.


Step-by-step guide:

Online Banking

Mobile Banking

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