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Security

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Together we can safeguard your finances.

Recent threats in the news.

11.4.23 – Don’t be phished

Fraudsters are impersonating representatives from First Tech and other financial institutions to gain access to your personal information or accounts. Receiving notice that your bank account has been, or might be compromised, is very unsettling to most people and Fraudsters know this. They’re counting on you to comply with urgency to resolve the situation and have tools like phone number spoofing to make it appear that they are legitimate. Never provide a one-time passcode to anyone when the specific instructions within the message are alerting you not to share. Learn how to spot and stop fraudsters in our latest featured article. If you ever have concerns about the legitimacy of a request, please call us at 855.855.8805 and ask to be connected to our Fraud team.

10.25.23 – Careful with those QR codes

It’s impossible to tell one QR code from the next just by looking at it. When you scan one with your phone be cautious where it lands. Even if the QR code contains the logo of a known brand doesn’t mean it’s safe. QR codes in emails are especially prone to being fake. When in doubt, try using another method to reach the page or site you wish to visit.

10.4.23 – MFA and 2FA to keep accounts safe

Multifactor authentication or two-factor authentication are tools that add an extra layer of security to your accounts so we suggest enabling this wherever possible. Some fraudsters have implemented a new tactic called “fatigue attacks” that bombard you with push notification access requests. They’re hoping you get so annoyed you start tapping until the messages stop. Another type of attack claims there’s been fraud on your account and to verify your identify by reading back the temporary passcode just sent to your phone. In this case, the criminals likely already have other info they need and are attempting to reset your password for digital banking. Never provide a passcode that you didn’t initiate.

Could you foil the fraudster?

Woman on a phone call holding the phone between her ear and should, while writing something down on a notepad on a kitchen countertop.

Everyday, members like you receive fraudulent communications that look and sound like they could be legitimate. Watch Becky’s story and hear how sophisticated these attacks can be.

SEE FRAUD EXAMPLES

Phishing for your money

Man sitting on couch with a laptop

Criminals continue to try to find new ways to access your money. These attempts take many different forms and they evolve every week. Read our article and learn how First Tech will and won’t try to contact you.

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Avoiding Fraud

Your best defense against fraud is knowledge. Watch this video to learn about some common scams and red flags.

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Predict

Learn what to look for and measures you can take to identify potential threats.

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Prevent

Lessen your chance of becoming a victim by implementing tools and taking action.

More on Prevent

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Detect

Identify attacks quickly with regular monitoring of key areas.

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Respond

Address issues swiftly to minimize loss and recover from attacks or abuse.

More on Respond

Report a Concern

Frequently Asked Questions

First Tech and our card partner, CO-OP Financial Services, constantly monitor credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction is authorized or not. Legitimate SMS verification attempts will come from the number 59314 and from email CardMemberSecurity@COOP.org. CO-OP may ask you to verify the transaction by calling them back at a different phone number than the one they used to contact you. This is a new security measure used to validate your identity. We will never ask for account information, passwords, or other sensitive information via these unsecure channels. If you aren’t certain if the message is authentic, please contact 866.518.0213 for credit cards or 888.241.2440 for debit cards to learn more.

Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring system from blocking your card when they notice spending outside of your usual area. Please contact us and provide your travel dates and destination(s).

You can send a secure message through Online Banking, contact us at 855.855.8805 or visit a location near you.

You can change your Digital Banking username once logged in to Digital Banking. Go to Settings then Security. You’ll be prompted to complete the two-factor authentication process.

You can change your Digital Banking password once logged in to Digital Banking. Go to Settings then Security. You’ll be prompted to complete the two-factor authentication process.

You can recover your Digital Banking username by selecting the Forgot Username link on the Digital Banking login page. From there, you're prompted for an account number (can be your checking, savings, or loan but not credit card or debit card), date of birth, and Taxpayer Identification Number (TIN). You’ll be prompted to complete the two-factor authentication process.

You can reset your Digital Banking password by selecting the Forgot Password link on the Digital Banking login page. From there, you're prompted for your username, date of birth and Taxpayer Identification Number (TIN). You’ll be prompted to complete the two-factor authentication process.