2024 Year in Review

Through the engagement and support of more than 700,000 active members, along with our volunteer board and the nearly 1,700 passionate employees who are privileged to serve you, First Tech continues to lead the way in member service, innovation, financial performance and community impact. Our credit union is safe and strong—and growing ever stronger—while serving the noble purpose of enriching the lives of members, employees and our communities where we live and work.

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A few notable achievements in 2024:

Originated $2.7 billion in new consumer
loans to help members build stronger
financial futures.

Reached $17.4 billion in total assets as
the 12th largest credit union in the
country.

Generated $29 million in net income
while providing economic relief for
impacted members, investing in
infrastructure, and maintaining strong
reserves.

Continued to improve member sentiment
and satisfaction scores, earning national
recognition for member service and our
mobile banking solutions.

Retained our position as the largest credit
union investment program in the U.S.
through Addison Avenue Investment
Services.

Protected nearly 15,300 member
households through our independent
insurance agency.

Expanded remote banking options and
enhanced fraud prevention measures to
improve security and account access.

Enhanced member benefits, including
improvements to our product suite, card
controls, funds availability, and money
movement capabilities.

Originated over 3,500 mortgage loans,
guiding members through a challenging
housing market and
rate environment.

Contributed over $3.6 million to support
over 108 nonprofit organizations,
including Credit Unions for Kids.

Embracing the Credit Union Advantage

At the heart of credit unions lies the principle of people helping people. Being a member of a credit union means that you’re a part of a broader movement dedicated to mutual support and community growth! For those who are a member of First Tech, we hope you recognize the unique benefits that set us apart from traditional banks, such as lower fees, higher savings rates, and much more.

First Tech takes pride in being a not-for-profit, member owned cooperative that prioritizes the needs of our members and the communities we serve.

Our status as a credit union grants us certain tax exemptions and reasonable regulations, enabling us to stay true to our core value of people helping people in every decision we make. As a valued member of First Tech, we thank you for your continued support of the credit union movement for generations to come!

Our approach to community funding

In 2024, First Tech provided over $3.6 million in charitable giving to over 100 organizations. Each year, we live this value by giving 2% of First Tech’s annual net income or $2 million dollars (whichever is higher) as part of our commitment to the communities where we live and work. First Tech’s philanthropic focus areas include support for education (STEM, early childhood literacy, financial education, and scholarships), fundamental needs (hunger, shelter, and community health), and Credit Unions for Kids and Children’s Miracle Network Hospitals.

Empowering Communities

Path Home envisions a future where no family experiences homelessness and where every family receives the support and compassion necessary to thrive. Through a trauma-informed lens, Path Home provides programs and services that empower families with children to get back into housing and stay there. Since 2018, First Tech has supported Path Home through both our employees’ people power and our grants program, investing nearly $100,000 in their life-changing work.

Throughout the year, First Tech employees volunteered and led donation drives to support Path Home’s mission. In October, teammates volunteered together with Habitat for Humanity Portland Region’s Playhouse Program to support Path Home. Through this opportunity, employees collaborated to build a playhouse for Path Home’s Family Village Shelter. With Path Home’s support and guidance, the employee volunteers implemented a trauma-informed design, ensuring a bright, colorful and joyful space for the children living at Path Home.

Joining In To Build
Belonging Together

In 2024, First Tech launched three Inclusion Networks (INs), also known as Employee Resource Groups, as part of our ongoing commitment to diversity, equity, inclusion, and belonging (DEIB). Through our Join IN initiative, we created communities to enhance our culture, while providing a powerful platform for career growth, connection, and community across shared identities and experiences. Our inaugural Networks are the Black/African American Inclusion Network, LGBTQIA+ Inclusion Network, and Women’s Inclusion Network.

Paving the Way to a More Sustainable Future

At First Tech, we’ve reimagined the way we think about sustainability. From the use of low emission paints and recycled flooring to furniture constructed of plastic water bottles, our LEED Gold and Energy certified corporate oce in Hillsboro, Oregon demonstrates a commitment to reducing our environmental footprint.

Our community garden provides a way for us to enjoy nature’s bounty by giving back. Each spring, Hillsboro employees return to the garden beds to plant seeds that grow into organic produce that our organization donates to a local nonprofit. Thanks to the hard work and dedication of our employee volunteers, First Tech made a difference in the lives of those in need – one crop at a time.

Throughout the year, employee volunteers harvested onions, garlic, bell peppers, blueberries, cucumbers, tomatillos, serranopeppers, and more. In 2024, First Tech donated dozens of boxes of produce to Centro Cultural, an impactful nonprofit that provides a variety of services and programs to promote empowerment and personal growth in the Latino community in Washington County, Oregon. The donations went to Centro Mercado, which is their free food pantry.

A message from President and CEO, Greg Mitchell: Looking ahead to 2025

In 2025, we will continue to deliver the product and service experiences our members expect and appreciate, placing our members at the center of all we do. Our focus will be on making things easier and better for our members through strategic innovations. Investments will be directed towards our digital banking platforms and branch locations, ensuring we are digital-first but not digital-only. We’ll also be enhancing our ATM network, improving our debit and credit cards, and embracing new technologies to enhance experiences. Expect improvements in “one-click” loan acceptance, increased personalization, great card rewards, and pre-approval offers for loan products whenever life events occur. To make these advancements possible, we’ll continue cultivating a strong culture of compliance and safety to ensure regulatory and financial soundness.

We remain confident in the long-term future of First Tech and look forward to deepening relationships with each of you while gradually welcoming more than 8.4 million eligible tech workers in the U.S. who have yet to experience the best of First Tech. A future built on trust, security, innovation, and exceptional member experiences is a bright future indeed, and we look forward to serving as your trusted partner for generations to come.