Why am I seeing additional steps to verify my identity when I try to log in to digital banking?
To protect our members and credit union, we occasionally introduce an additional verification layer that you need to pass to access your digital banking.
Known Issues
Money Movement
| Issue | Fix / workaround / solution | Platform(s) impacted |
| Some members are reporting the App crashing when they try to use the camera in the remote deposit feature. |
Uninstall the First Tech App and close all apps running on your device. Then clear the history and cookies from Safari. Restart your device then reinstall the First Tech App and try again. |
iOS mobile app |
| Transfers from Savings to Checking accounts are not displaying the correct number of remaining transfers for the month. | Please contact us by sending a secure message in Digital Banking and a Representative can let you know how many transfers remain. | Mobile app |
| Some members may see an error message when they click on a feature in Online Banking. | First, try to click on another feature in the menu, then go back to feature again. Or, you can log out of Online Banking and log in again. If the issue persists, please send us a secure message with your request, and we will assist while we work to resolve this issue. | Desktop |
| In the Zelle feature’s Activity Center, you may encounter an issue searching with an apostrophe. | Exclude the special character from your search and try again. | iOS mobile apps |
| In the Zelle feature, you’re unable to add a recipient whose name contains special characters, like ampersand, hyphen and apostrophe. | In these rare cases where your recipient’s legal name does contain these special characters, please open a browser from your mobile app, and log into mobile web banking through firsttechfed.com. Then add your recipient from there. | iOS mobile apps |
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Some credit card transactions are being listed as "Pending" in the transaction history even though they have been declined. |
We’re aware of this issue and are working on a solution. |
Desktop and mobile app |
| Some members may experience issues with a remote deposit. | Some members may experience issues with the endorsement for a remote deposit. | Mobile app |
Display
| Issue | Fix / workaround / solution | Platform(s) impacted |
| In the Travel Notification feature, searching for a destination country does not return a list that’s ordered alphabetically. | Visually scan up and down the list or use combinations of letters that may return different results so you can find the correct country. | Desktop and mobile app |
| There are a small number of countries that return an error when the member attempts to set up a travel notice. | Please call us or send a secure message within digital banking so we can add the travel notice manually. | Desktop and mobile app |
| The error message “It appears this is not a valid phone number. Please try again.” is displayed when contact information is submitted in the Travel Notification feature. | This error message is a defect and can be ignored. The contact information was submitted successfully. | Mobile app |
| In rare instances, a second country is displayed as a destination even after it is removed before being submitted in the Travel Notification feature. |
Please scan the summary page carefully before submitting the notification. If you have questions please send us a secure message within digital banking. |
Mobile app |
| If you’re using a nickname for an account, please keep it under 25 characters. Otherwise the display of the name will be affected. | Use an account nickname less than 25 characters. | Android mobile apps |
| If you have chosen to hide all of your accounts in Settings, the Snapshot feature is not reflecting this change and is still allowing you to preview account balances without having to log in. | Please manually disable Snapshot in Settings to stop displaying account balances if you wish to hide all accounts. | Mobile apps |
Accounts
| Issue | Fix / workaround / solution | Platform(s) impacted |
| Members who have previously hidden accounts are now able to see them available in the Transfers feature. |
Please log out then log back in again. Any hidden accounts should no longer be displayed. | iOS mobile app only |
| In the Accounts feature, there’s a “Transaction Memo” field for you to personalize, but it won’t appear in your search results. | Please know that when you search for a transaction in the search function, it may not be able to find the words you typed into the Memo field. | Mobile apps
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| The current balance may show $0.00 for your Flexity Line of Credit account while the annual fee is required. | Click on the account and go into details to view what is owed on your loan, or you can click the Pay button to go immediately to the transfer feature. | Desktop and mobile app
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| Members have reported that they are not receiving real-time email, push and/or SMS alerts even though they have this feature turned on. | Some of the alerts are not real-time by design. We’re working on an update so all alerts will be sent out in a real-time manner. | Desktop and mobile app |
| If you use your old username and/or password to retrieve First Tech account information in Quicken, you'll be locked out of the new Online Banking on your next login attempt. | Please update your First Tech credentials in Quicken. Members should use Express Web Connect if they are not able to sync accounts with Direct Connect. For instructions on how to do so visit https://www.quicken.com/support/how-quicken-connects-your-bank. To troubleshoot Quicken issues visit https://www.quicken.com/support. | Desktop and/or mobile app |
| You may have difficulties accessing “Settings” after changing your username or password. | Please log out and log in again. | All |
Login
| Issue | Fix / workaround / solution | Platform(s) impacted |
| Even though you may choose “SMS” as a Two-factor Authentication delivery method, all of your phone numbers (including phone numbers that do not support text messaging) will be displayed. | Please choose an SMS-enabled mobile number. We’re working to fix this in a future release. | Desktop and Mobile app |
Performance
| Issue | Fix / workaround / solution | Platform(s) impacted |
| Occasionally, CAPTCHA is being triggered when you’re trying to log out of the mobile app, or it’s slow to load. | Please wait for a few minutes, or close the app then restart it. | Mobile app |