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Frequently Asked Questions

Digital Banking Frequently Asked Questions

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First Tech doesn’t charge fees for using a digital wallet, but some digital wallet services might. Be sure to read the Terms & Conditions for each provider to understand how and when fees might apply.

Using a digital wallet, like Apple Pay, Google Pay, and Samsung Wallet, can be more secure than using physical cards. When you make a purchase using a digital wallet, it sends a unique code or temporary card number to the vendor that is different than your actual card number and is only good for that transaction. That can prevent hackers and other bad actors from capturing your card number. Also, the security features of your phone or computer, including passwords and biometrics, make it even harder for someone to get your card information.

Apple Pay, Google Pay, and Samsung Wallet are registered trademarks and property of the respective companies.

Yes, you can, though for some wallets you’ll need to designate a default card.

Absolutely. You may use different wallets for different reasons. Some are great for paying in-store, others are useful for making person-to-person transfers or shopping online. 

When you use a digital wallet to pay in store or online, you still get all the anti-fraud and consumer-protection features your First Tech card has to offer, including Purchase Assurance and zero-liability fraud protection.

Different wallets have different processes for adding cards. You’ll want to refer to the website for each provider for specifics. Here are links to three of the most popular:

Most major cellphone manufacturers include a digital wallet as part of the pre-installed software that comes with the phone. That means the digital wallet you use may depend on the phone you choose. Some wallets aren’t phone-specific and should be available in the app marketplace for your phone. Be sure to only use digital wallets from companies you trust and only download them from secure sites.

Different wallets have different processes for removing cards. You’ll want to refer to the website for each provider for specifics. Here are links to three of the most popular:

Setting your default card in your digital wallet makes it fast and easy to choose your First Tech card. Different wallets have different processes for setting the default payment method. You’ll want to refer to the website for each provider for specifics. Here are links to three of the most popular:

If you’re shopping at an online site that is compatible with digital wallets, you’ll usually see the option to use them at checkout. Simply select your preferred wallet and follow the prompts to complete your transaction.

If you lose the physical card associated with your digital wallet or suspect your digital wallet information has been compromised, call us right away at 855.855.8805 or stop by a First Tech Experience Center. Learn more about what to do here.

A digital wallet is a place to securely store your card information, so you can use your card when shopping online or paying for items using your phone. Some digital wallets allow you to conduct transactions with your phone (or other digital device) instead of your physical card at brick-and-mortar stores. Other digital wallets let you use your preferred card to complete online transactions or transfers without having to input your card information at checkout. Apple Pay, Google Pay, and Samsung Pay (part of Samsung Wallet) are a few of the most popular digital wallets.

First Tech credit and debit cards are compatible with most major digital wallets, including Apple Pay, Google Pay, Samsung Pay (part of Samsung Wallet), and Garmin Pay. You can also enroll your First Tech cards in Mastercard Click to Pay (https://www.mastercard.us/en-us/personal/ways-to-pay/click-to-pay.html) to use them online, quickly and securely. Some retailers, like Walmart and Amazon, also have digital wallets associated with their apps and websites that allow you to quickly checkout using your First Tech card.

Please make sure your new password is at least 12 characters in length, contain at least one lowercase letter, at least one uppercase letter, at least one number and at least one special character. You may not be permitted to reuse any of your previous three passwords. Additionally, you’ll need to manually choose the email or phone number you’d like us to use when sending a temporary password.

Yes, you can change the order your accounts are displayed. Login to Online Banking, select the Settings link in the upper right of the screen, select the Accounts tab and then use the "Reorder Accounts" button. Within the Accounts tab, you can also update your account nickname or hide an account. You can also refer to this nickname when you interact with us.

Select your name at the top of the screen, and select the Settings in the dropdown. In Settings, select the Contact tab, then click the Edit button next to the information you want to update. Once you finish, select the Save Changes button. You may be required to confirm the changes through additional authentication.

You can have five features displayed within the dashboard menu in Online Banking; these are considered your "Favorite" features. To manage your favorites and add or remove features listed within the More options, select More and go to Widget Options. You will be directed to the Widgets tab in Settings, where you can select the star to favorite and un-favorite features to the menu and drag your favorites to reorganize them. You can also add and remove features listed under More. Note: Removing a feature here will also remove it from your view in the First Tech App.

Login to Online Banking or the App and click on the Manage Cards feature. Select the First Tech credit card you wish to transfer a balance to, then click Balance Transfer. Fill in the required information for the other financial institution, and make sure that the address provided is specifically for credit card payments.

Enroll at https://banking.firsttechfed.com/Registration or download the First Tech App.

You can monitor your accounts, get alerts, pay and manage bills, and update your contact information. You can also transfer money to yourself, your friends, or across the globe… and do so much more. Online Banking makes it easy to keep in touch with your credit union and on track to reach your goals.
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