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First Tech Financial Care

Support for our community in challenging times
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Emergency Loans

First Tech also offers Emergency Loans for members in special situations such as a natural disaster or a regional emergency. Current rate and terms are below. Applicant must be a current member of First Tech to be eligible. To apply for an Emergency Loan, log in to Online Banking and on the left side navigation you’ll see More. Click that then go to Apply. Open the Personal Loan section and you’ll see a button for the Emergency Loan.

Emergency Loan Overview:

Annual Percentage RateAPR = Annual Percentage Rate. All loans are subject to credit approval. Credit Union membership is required and subject to approval. Interest rate and program terms are subject to change. Additional restrictions may apply. Loan Amount (min/max) Loan Term
4.75% APR $500/$10,000 6 to 36 months
Emergency Loan payment calculator

Emergency Assistance Program

First Tech offers a special program to aid members that are experiencing financial hardship. We want you to know you’re supported, no matter what life throws your way. Please see the FAQs below for important information about loan payment assistance. If you’re interested in payment assistance on your First Tech loan, please complete the corresponding form. Requests for mortgage forbearance will require a conversation with a First Tech representative, all consumer loan requests will be processed assuming you meet qualifications of the program.

Consumer loan payment assistance request Mortgage loan payment assistance request

Consumer loan payment assistance FAQs (Non-mortgage)

When can I expect to hear back about my request?
Due to a high volume of requests, we will review and process your request within 10 business days. Rest assured, we will review your request in the order it is received and contact you if any more information is needed. Mortgage loan forbearance will require a conversation with a First Tech representative and we’ll reach out to you for this discussion. Thanks for your patience. 

Will the term of my loan be extended?
No, any loan payment deferment or payment assistance will be added to the end of your term as a balloon payment. You may also choose to pay off this amount earlier with your regular monthly payments 

I’ve completed the loan payment assistance request form, what’s the next step?
If you’ve requested assistance on a consumer loan and you qualify for the program this will be processed within 10 business days. If loan payment assistance is provided, you will receive a letter in the mail asking for your signature and to return the document in a postage paid envelope.

How long will loan payment assistance be available?
First Tech will evaluate the program regularly and adjust as support for members is needed.

I’ve already requested loan payment assistance and received assistance from First Tech, can I make another request?
We’ve recently expanded the program for non-mortgage consumer loans. Now, members are eligible for up to 3 months of deferred loan payments and 3 months of reduced payments, if they choose.

I’ve exhausted my 3 months of deferred loan payments and 3 months of reduced payments on a consumer loan, may I request additional assistance?
First Tech members may ask to be reviewed for additional payment assistance on non-mortgage consumer loans. Please submit a new Consumer Loan Payment Assistance Request form to be considered.

Will First Tech charge me a late fee if my loan payment assistance request takes too long to process?
No, if your request for assistance was submitted after March 1st and processing time resulted in a late charge, First Tech will waive this fee.

Will First Tech report my loan payment deferment or reduced payment to the credit bureaus?
Any 30 day credit marks resulting from processing delays will be corrected. If a regular payment is late for any reason, this will be reported as usual.

How will a loan payment deferral appear in online banking?
In the loan account transaction history you’ll see an entry labeled “Skipped Payment for Receivable”. In the Details tab of the loan, you can see the next payment due date.

How am I notified if I’m approved?
You will receive a letter that you’re required to sign and return to First Tech.

Can I make a reduced payment in online banking or over the phone?
Yes, log in to First Tech’s online banking and click on to your loan account. You may also call 855.855.8805 and, if you have VoiceID setup, you can make a payment without waiting for a First Tech representative.

Can I make reduced payments instead of deferred payments?
We are offering 3 deferred payments on consumer loans. Should you need additional assistance, we offer 3 additional months of reduced payments.

If I already requested loan payment deferral on a consumer loan, do I need to complete the request again?
Yes, please indicate your choice of assistance on the request form.

If I already signed and returned the letter First Tech sent, will I need to do this again if I request additional assistance?
Yes, please sign and return the second letter.

If I have not made any loan payment assistance request before but need to now, can I?
Yes, if your account is current, you may complete the request form and select up to 3 months of deferred payments and 3 months of reduced payments.

What will my reduced loan payment amount be?
Your reduced monthly loan payment amount will be based upon the amount you regularly pay each month. See table:


Regular monthly payment Reduced monthly payment
$200 or less $40
$201 - 300 $90
$301 - 400 $140
$401 - 500 $190
$501 - 600 $240
$601 or more $290



What if I request payment assistance but then no longer need it?
You may make regular payments at any time.

What is a balloon payment?
A balloon payment is a large payment made at the end of the loan, generally upon the loan’s maturity. This can occur when deferred payment amounts are added to the final scheduled payment of the loan.

Mortgage loan forbearance FAQs

When can I expect to hear back about my request?
Due to a high volume of requests, we will review your request and reach out within 15 business days. Rest assured, we will review your request in the order it is received. Mortgage loan forbearance will require a conversation with a First Tech representative so we’ll contact you to discuss your situation. Thanks for your patience.

Can I “skip” my mortgage payment?
No, skipping payments (loan payment deferral) is a solution for First Tech’s consumer loans only. For mortgages, we are allowing members to participate in mortgage forbearance for up to 6 months.

First Tech/SBA Payment Protection Program

In the spring of 2020, First Tech became authorized as a lender to participate in the United States Small Business Administration’s (SBA) guaranteed loan Paycheck Protection Program (PPP). We created a resource page for members who are looking for information or applied for the PPP loan through First Tech. To apply for a PPP loan through First Tech you must have a business checking account established as of March 31, 2020. Additionally, we’ve created a resource page for PPP loan forgiveness.

Financial Fundamentals

We’re here to help you think about today and the current environment, but also help strengthen your financial standing for the future. If you’re looking to learn some good money habits—or need help with money management—view our videos on the Financial Fundamentals webpage.

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Taking care of the people that take care of you

COVID-19 is changing the way we live and work and we do not want this virus to affect the financial well-being of our employees. We’ve implemented a number of pay programs for our employees serving you in our branches or at our corporate locations during this unprecedented situation. 

Additionally, we’re limiting the number of members allowed at one time into our locations and adhering to all CDC social distancing guidelines. Rest assured, all employees will continue to support our members, either behind the scenes or from another branch location.

Support for the community

Our community partners are experiencing increased demand for their services at a time when some of their funders and volunteers are unable to support in these unusual circumstances. To ensure their continued commitment to our communities we’re providing the following support:

We are immediately contributing $50,000 to our hunger partners in Washington, Oregon and California to help feed families and individuals in need. We are in contact with our partners across our footprint and are continuing our grant making programs, and working with communities to identify critical needs. If you are an existing First Tech partner and have a question about support, please reach out to your Community team contact.

We’ve empowered our employees to give back even more during these times. Employees are able to use their 16 paid volunteer hours to support neighbors in need, observing public health guidelines and safety measures, grocery shopping for seniors and reading with children home from school using teleconferencing solutions. We’re also increasing our matching gifts and have activated a 2:1 match for employee giving, up to $1,000 per employee, to food banks, shelters, hospitals, and other critical service nonprofits.

For information about how First Tech is responding to the pandemic please visit our COVID-19 Updates page.

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