Keeping your information secure

First Tech employs many industry-leading security measures and fraud prevention tools to keep your accounts safe, but unfortunately, no bank or credit union is completely impervious to fraud and scams. That is why we are committed to educating our members about being proactive with your financial security, so that your private information stays private. 

It’s important to be aware that some scam attempts will come from sources that claim to work for First Tech. If you are suspicious of any materials, phone calls, emails or text messages, please contact us immediately at 855.855.8805.

That means we will never call you, text you or email you and request your account information like verification codes, Personal Identification Number (PIN), passwords, or account balances over the phone, so please do not share this information with anyone claiming to represent First Tech unless you initiated the call. If you called First Tech, we may ask for a verification code we send during the call you placed to us. We may partner with an organization like CO-OP Financial Services who may try to validate your identity for the purpose of investigating a potentially fraudulent transaction.

Be wary of attachments and links in text messages or emails, particularly if they are unexpected or are from untrusted sources. Text messages are often used by potential fraudsters to ask you to verify fake financial transactions. Legitimate SMS verification attempts will come from the number 59314 and from email CardMemberSecurity@COOP.org. Attachments from fraudsters can install malware that takes information from your phone or computer.

Avoid banking online in public areas, especially when you are on a public computer or a public wifi connection.

Your financial security is our top priority, and we are working diligently to identify and eliminate scam threats wherever they occur. You can help keep your accounts safe by taking these basic precautions and reporting any suspicious communications.