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Security center.

Together we can safeguard your finances.

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First Tech partners with Mitek for added Member security

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We’ve enhanced our ID verification technology to protect your identity and safeguard members from fraudulent activity.

Could you foil the fraudster?

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Everyday, members like you receive fraudulent communications that look and sound like they could be legitimate. Watch Becky’s story and hear how sophisticated these attacks can be.
SEE FRAUD EXAMPLES

Phishing for your money

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Criminals continue to try to find new ways to access your money. These attempts take many different forms and they evolve every week. Read our article and learn how First Tech will and won’t try to contact you.
More on phishing

Avoiding Fraud

Your best defense against fraud is knowledge. Watch this video to learn about some common scams and red flags.

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Predict
Learn what to look for and measures you can take to identify potential threats.
More on Predict

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Prevent
Lessen your chance of becoming a victim by implementing tools and taking action.
More on Prevent

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Detect
Identify attacks quickly with regular monitoring of key areas.
More on Detect

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Respond
Address issues swiftly to minimize loss and recover from attacks or abuse. 
More on Respond

Frequently Asked Questions

First Tech and our card partner, CO-OP Financial Services, constantly monitor credit and debit card transactions to identify and prevent fraud. If we notice something unusual on your account, we will attempt to contact you via a variety of channels including SMS, phone or email to determine if the suspicious transaction is authorized or not. Legitimate SMS verification attempts will come from the number 59314 and from email CardMemberSecurity@COOP.org. CO-OP may ask you to verify the transaction by calling them back at a different phone number than the one they used to contact you. This is a new security measure used to validate your identity. We will never ask for account information, passwords, or other sensitive information via these unsecure channels. If you aren’t certain if the message is authentic, please contact 866.518.0213 for credit cards or 888.241.2440 for debit cards to learn more.

Yes, we actually recommend setting a travel alert on your cards to prevent our fraud monitoring system from blocking your card when they notice spending outside of your usual area. Please contact us and provide your travel dates and destination(s).

You can send a secure message through Online Banking, contact us at 855.855.8805 or visit a location near you.

You can change your Digital Banking username once logged in to Digital Banking. Go to Settings then Security. You’ll be prompted to complete the two-factor authentication process.
You can change your Digital Banking password once logged in to Digital Banking. Go to Settings then Security. You’ll be prompted to complete the two-factor authentication process.
You can recover your Digital Banking username by selecting the Forgot Username link on the Digital Banking login page. From there, you're prompted for an account number (can be your checking, savings, or loan but not credit card or debit card), date of birth, and Taxpayer Identification Number (TIN). You’ll be prompted to complete the two-factor authentication process.
You can reset your Digital Banking password by selecting the Forgot Password link on the Digital Banking login page. From there, you're prompted for your username, date of birth and Taxpayer Identification Number (TIN). You’ll be prompted to complete the two-factor authentication process.
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